Susan D. Conway
Microsoft

Susan D. Conway, received her Ph.D. in adult technical training from California State University, and is considered an expert in online communities and knowledge management. Dr. Conway gained expertise in these areas during her tenure as the Executive Director of the Information Work Productivity Council (IWPC). As IWPC Director, Dr. Conway led a consortium of industry and academic experts in their research of new productivity models and processes aimed at helping businesses improve information work.

Prior to IWPC, Dr. Conway managed Microsoft’s Consulting Services Worldwide KM Communities of Practices program and served as the program manager for Worldwide Skills & Resource Management. Dr. Conway also spent a number of years developing and managing corporate skills, resource allocation and technical project management programs in large enterprises such as Texaco Refining & Marketing, Computer Sciences Corp, NCR & Microsoft.

Dr. Conway has published the book Unlocking Knowledge Assets, Feb 2002, and was a contributing author to The Handbook on Knowledge Management.

Dr. Conway is currently working in the areas of measurement and valuation of information, online communities and knowledge management. She also recently completed a special assignment tailored specifically for the needs of the U.S. Air Force and commercial customers called Productivity Impact Framework (PIF) which is a new framework for measuring information-centric work.